Operations & Maintenance Engineer (Entry-Level Experience)

Written By NSR

JOB ID

TKIT3001

Location

Nationwide (Head Office + 31 Branches)
Sapporo, Sendai, Tsuchiura, Chiba, Kashiwa, Saitama, Tokyo, Hachioji, Yokohama, Atsugi, Shizuoka, Hamamatsu, Nagoya, Kariya, Kanazawa, Toyama, Kyoto, Shiga, Osaka, Kobe, Okayama, Hiroshima, Takamatsu, Matsuyama, Fukuoka, Kumamoto, and more.

  • No smoking indoors (may vary by workplace).

  • No relocation required (except for certain public-sector projects).

  • Work location determined by company assignment (may include remote work).

Job Description

Overview

We are seeking motivated IT professionals to join our infrastructure operations and maintenance team. In this role, you will be responsible for ensuring the stable operation of clients’ IT systems and networks. Your primary focus will be on system monitoring, incident response, maintenance, performance optimization, and security management.
This position is ideal for those who wish to strengthen their technical foundation and grow toward infrastructure or development engineering roles.

Responsibilities

Main Duties:

  • Monitor system and network performance to ensure stable operations

  • Handle incident response, troubleshooting, and issue escalation

  • Perform regular maintenance, updates, and system tuning

  • Manage logs, analyze performance data, and apply necessary improvements

  • Support helpdesk operations and provide technical user assistance

  • Maintain documentation and reports related to system operations

Main Project Examples:

  • Enterprise system and application operation support

  • Corporate infrastructure helpdesk and network monitoring

  • Website and database operation and maintenance

  • Data migration and server deployment services

  • Technical support for hardware/software products

Position Highlights:

  • Access to over 800 client projects, providing exposure to advanced technologies

  • Structured training and development support for career advancement

  • Assistance with IT certifications (e.g., CompTIA, Cisco, Microsoft, Oracle)

Qualifications

Required Skills and Experience [MUST]

  • Minimum 6 months of experience in IT operations, maintenance, or related technical support

Preferred Skills & Experience [WANT]

  • Experience in system or network administration

  • Knowledge of system development or infrastructure setup

  • Holding or pursuing IT certifications such as CompTIA, CCNA, or Fundamental Information Technology Engineer

  • Career aspiration to become a system or infrastructure engineer

Ideal Candidate:

  • Proactive in self-improvement and continuous learning

  • Strong communication and teamwork skills

  • Interested in gaining stable, long-term employment while enhancing technical expertise

Education

  • No specific educational requirements

Employment Type

Full-time, permanent employee (no fixed employment term)
Employment will be in one of the following forms:

  1. Work at our in-house development center (contract-based development)

  2. Work at a client company (on-site contracted project or staff dispatch contract)

Working Hours

  • 9:00 – 18:00 (1-hour break from 12:00 to 13:00)

Age Requirement

Up to 35 years old.

Salary

  • Monthly Salary: ¥215,000 – ¥300,000
    (Includes full overtime pay and twice-yearly bonuses — approx. 4.0 months’ worth in the previous year)

  • Salary increase: Once per year (July)

Annual Salary Examples:

  • 30 years old: ¥5,000,000 (Sub-Leader, 3rd year)

  • 34 years old: ¥6,000,000 (Leader, 3rd year)

  • 40 years old: ¥8,000,000 (Manager, 9th year)

  • 50s: up to ¥10,000,000 depending on project

Benefits & Allowances

  • Transportation allowance (full coverage)

  • Overtime allowance (paid by the minute)

  • Position and performance-based allowances

  • Qualification acquisition rewards (approx. 140 certifications eligible)

  • Relocation and telework allowances

  • Retirement and defined contribution pension plans

  • Housing assistance (company dormitories or housing support)

  • Financial support for relocation and travel expenses

  • Paid parental leave and family support programs

  • Annual health checks and employee assistance programs (EAP)

  • Access to company-sponsored training and self-development programs

Holidays

  • Complete 2-day weekends (Saturday & Sunday, public holidays)
    In some cases, work on Saturday if a public holiday falls within the week

  • Year-end/New Year holidays

  • Annual paid leave (encouraged summer use)

  • Congratulatory/condolence leave, special leave, childcare and nursing care leave

  • Entrance leave (up to 3 days), emergency/disaster leave (up to 5 days per year)

  • Total annual holidays: 122 days

Probation

2 months (no change in employment conditions)

Selection Process

  1. Application and document screening

  2. Online aptitude test

  3. First interview (online)

  4. Second interview (final)

  5. Offer of employment

Remarks

  • Assignment and project details determined based on skills, experience, and career goals.

  • Stable working environment with long-term employment opportunities.

  • Excellent entry point for professionals aiming to develop a career in IT infrastructure and systems engineering.

NSR
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