Support center operations (secondary response)

TJ2506N217

Location                 Osaka City, Osaka Prefecture

Employment Type       Full-time

Job Description         Support center operations (secondary response)

･ Operational and maintenance work at the support center that protects the infrastructure environment of end users (approximately 150 companies)

　　　　　　　　　 ･ Responding to inquiries via email or telephone - Primary isolation (including remote investigation), escalation to back-up support

･ Secondary response (remote status confirmation, log collection, temporary recovery support)

･ Coordination with maintenance vendors

･ Explaining the situation and response policy to end users

* Most communication with customers and vendors is via email.

* Maintenance vendors are provided for each product, so advanced technical skills are not required.

Required Skills          ・Experience in a BtoC support center (SV experience, etc.)

・Ability to write general business emails/answer phone calls

・Continually considering obtaining IT-related qualifications

・Ability to communicate smoothly with customers and team members

Focus Area             System

Estimated annual salary  3.5 million JPY - 6 million JPY

Working Hour            9:00 -18:00

Others                  10 hours/month - 30 horus/month overtime may be expected.